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When Giving Feedback Feels Like Doing Laundry…..And Not In a Good Way

by Kristen Ireland | Apr 22, 2019 | Flex to Meet Changing Business Needs, Focus Efforts on Business Goals, Hire and Keep the Right People

I am in a laundromat watching the dryer spinning and it reminded me of a conversation I had with a manager just this week.  Yes, seriously…….I am at the laundromat AND it does remind me of giving feedback to employees. Sometimes they both can make my head hurt...

Two Sentences That Make Giving Feedback Easier

by Kristen Ireland | Apr 16, 2019 | Focus Efforts on Business Goals, Hire and Keep the Right People

A husband and wife are sitting on their front porch one evening enjoying the night air.  The husband says to the wife “In the moonlight teeth look like pearls”. The wife says “Who’s Pearl and what were you doing in the moonlight with her?” Misunderstandings can...

Why You Should Pause Before Implementing HR Processes

by Kristen Ireland | Mar 15, 2019 | Build Relevant Skills, Focus Efforts on Business Goals, Hire and Keep the Right People

It’s interesting to introduce myself as an HR person.  I usually get the “oh, I better watch my language” or “boy, do I have questions for you.”  The questions are usually centered around what policies and processes should be in place. This tells me that we are...

The Time Trap: Where Do You Spend Yours?

by Kristen Ireland | Mar 11, 2019 | Build Relevant Skills, Focus Efforts on Business Goals, Hire and Keep the Right People

So, where do you spend your time?  I ask managers and supervisors this question a lot when discussing employees.  Do you spend your time with your high performers or your problem employees? The answer I typically get from managers is that they spent more...

Develop Employees Without Spending a Dime

by Kristen Ireland | Mar 4, 2019 | Build Relevant Skills, Focus Efforts on Business Goals, Hire and Keep the Right People

I recently read that 94% of employees say that they would stay at a company longer if it simply invested in helping them learn (statistic from LinkedIn’s 2019 Workforce Learning Report).  I am guessing your initial response to that was “yeah, but I don’t have the...

Move from “Pay and Pray” to “Stay” with Employee Retention

by Kristen Ireland | Feb 25, 2019 | Focus Efforts on Business Goals, Hire and Keep the Right People

How do you retain your best employees? What options do you have beyond just increasing an employee’s pay and crossing your fingers they don’t leave, taking a chunk of your customers with them? We understand that the lifeblood of small businesses are the relationships...
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  • Leading Through Uncertainty: What Your Team Needs Most Right Now 
  • Build Accountability Without Micromanaging:  Your Team Needs a Goal, Not Your Playbook. 
  • The Hiring Process Doesn’t End When You Say “You’re Hired” 

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